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  2. Warranty Claim Form
Warranty Claim FormOleh_upqode2024-03-12T19:07:51+00:00

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Step 1 of 6

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There may be a quick fix. View our Solar Lighting Troubleshooting Guide

Review Product Warranty
Color Guard Vinyl Railing Warranty
Review Product Warranty
Color Guard Aluminum Railing Warranty
Review Product Warranty
UpSide Deck Ceiling Warranty
Review Product Warranty
Solar Lighting Warranty
I have read and understand the warranty.*
We encourage you to read our warranty prior to submitting a warranty claim.

Warranty Claim Checklist


Be prepared to fill out your warranty claim. The following information will be needed to complete your claim form. When ready, next to start claim.

Where was the product Purchased?
You will need to provide the following:
• Date of Purchase
• Store Name
• Store Phone Number
• Store Address (City, State & Zip Code)

Contractor Information
You will need to provide the following if a contractor installed the product.
• Date of Installation
• Contractor Company Name
• Contractor First Name
• Contractor Last Name
• Contractor Phone Number
• Contractor Email Address
• Contractor Website (if applicable)

Photos Needed
For Vinyl and Aluminum Railing
• Closeup photo of the issue
• Overview photo of the deck
For UpSide Under Deck Ceiling
• Closeup photo of the issue
• Overview photo of the ceiling
For Solar Lighting
·      No photo necessary

Proof of Purchase
The following will be considered as valid proofs of purchase:
• Invoice from Dealer or Retailer
• Contractor Invoice showing Product Listed

Contact Information

Name*
Email*
Address
Preferred Contact Method*

Product Installation

Is the Installation Address the same as the Contact Information?*
Installation Address
MM slash DD slash YYYY
Installer Name*
Was this a new construction or a remodel?*
What kind of posts were used?*
Is the installation within 1 mile of a body of salt water?*
Was your ceiling flushed?*
Did the installer follow the correct pitch?*
Is the solar panel clean?*
Does the cap have access to direct sunlight?
Max. file size: 100 MB.
Max. file size: 100 MB.
Max. file size: 100 MB.
Max. file size: 100 MB.
Max. file size: 100 MB.

Proof of Purchase

MM slash DD slash YYYY
Store Address*
Do you have proof of purchase?*
Max. file size: 100 MB.
View Defect*
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Color Guard Inc.
PO Box 28
Sheboygan Falls, WI 53085

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